MNX is fully committed to ensure that all of our operational capabilities, telecommunications and IT platforms are robust and backed up to withstand any disruptions due to a natural or human generated disaster.
Every Customer Contact Center that MNX operates is backed-up with built-in redundancies and processes. Our core platforms are hosted in multiple Tier III Data Centers. This ensures that customers will always be able to reach a live Customer Service Agent 24/7/365 or our web services platforms.
Customer Service Agents and Customer Advocates proactively monitor all jobs and are empowered to re-route shipments away from airports or areas affected by a disaster.